FAQ

FAQ

 

WHAT IS YOUR RETURN POLICY?

Although we do not offer refunds or returns, we do allow exchange or store credit within 10 days of original purchase date. All exchanges must be accompanied by the original or gift receipt. All sale items and items that have been specially ordered are final sale. 

 

ARE SALE ITEMS FINAL SALE?

Yes, all sale items are final sale. No returns or exchanges will be accepted.

 

ARE CUSTOM ORDERS FINAL SALE?

Yes, all custom orders are final sale. No returns or exchanges will be accepted. 

 

DO STORE CREDITS EVER EXPIRE?

No! Our store credits do not expire. You are free to use them at Silver Lotus at any time, or at our sister stores Rooster Shoes / Small Mercies .

  

WHAT IS THE LARGEST /SMALLEST SIZE RING YOUR CARRY?

Generally, our smallest size is a size 5. Our largest size 9.

Occasionally, we will have a sizes 3-4 (typically midi rings) or sizes 9-12 (typically mens rings). 

Visit our Sizing & Care section for to help you find your perfect size. Please contact us if you are interested in special ordering a size.

 

DO YOU OFFER RING SIZING OR REPAIRS?

No, we do not offer in-house ring sizing or smouldering. However, if you have purchased an item from Silver Lotus we can have it resized within 10 days of it's original purchase date. We take the jewellery to a local jeweller to be fixed/sized. It will take approximately two weeks and will be a minimum cost of $25 (depending on the item). All products being sized or repaired need to be paid for prior to service. Check out our damage/ repair policy for more information, or contact us.

  

WILL THE COLOURS ON MY SCREEN MATCH THE ACTUAL PRODUCT?

We make every effort to match the true colours of our product. However, colours may vary based on screen/monitors. If you have any concerns, feel free to contact info@silverlotus.biz for colour questions.

 

HOW DO I USE A 'PROMO CODE'?

When reviewing your shopping bag online, simply type in your promo code in the field provided. Enter the code exactly as it appears, without any spaces. It can be typed or copy and pasted into the 'Promo Code' box.

Once you've entered the code, click 'Apply Code' to get it activated. When the code has been successfully applied to your order, you'll see the discount value and an adjusted order total. You must enter the discount/promo code when you are checking out as it cannot be applied later.


HOW CAN I TRACK MY ORDER?

After submitting your order, we'll send you a confirmation email, notifying you that your order has been received. This email will contain your order number. When your order is shipped, we will email you a confirmation with your tracking number from Canada Post.

It usually takes about one business day from when your order was shipped for your tracking information to appear online. If your tracking information still isn't online, and the expected delivery date has passed, please Contact Us and we can assist you further.



CAN I PICK UP MY ONLINE ORDER IN STORE?

Yes! If you'd like to pick up your online order in store (103 Osborne street), all you have to do is select local pickup at checkout. You will not be charged a shipping fee, and we will email you when your item(s) are available for pickup.
 
Please bring a valid photo ID and confirmation of your order (either your order confirmation email or pickup notification email).