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Shipping & Returns

Shipping and Delivery

Web Sale Customer Service +1 (866) 815-6732

Silver Lotus will only ship to the name and billing address indicated on the order form submitted OR a PayPal confirmed shipping address.

Silver Lotus uses only Canada Post unless specifically requested and prepaid.

Sale merchandise is considered FINAL SALE and cannot be exchanged.

Regular price merchandise may be exchanged or returned for a store credit. Return shipping costs will be the responsibility of the customer. 

Store pick ups

Items purchased online at www.silverlotus.biz can also be picked up at 103 Osborne Street Winnipeg, Manitoba.

You will be contacted within 48 hours to be notified when your order is ready for pick up.

Canadian Orders

Canadian orders are shipped via Canada Post Expedited service with an estimated delivery of 3 to 10 business days depending on the postal code we are shipping to.

Shipping costs within Canada
$12 CAD for the first item and $5 CAD for each additional item.

5% GST is charged on all orders that are shipped within Canada.

PST will be charged on all orders that are shipped to Saskatchewan, British Columbia, Québec and Manitoba.

HST will be charged on all orders that are shipped to New Brunswick, Newfoundland & Labrador, Nova Scotia, Ontario and Prince Edward Island.

US orders

US orders are shipped via Canada Post Expedited service with an estimated delivery of 6 to 12 business days depending on the zip code we are shipping to. US ORDERS CAN BE FURTHER DELAYED BY CUSTOMS AND THE US POST DELIVERY SERVICE. THESE DELAYS ARE BEYOND OUR CONTROL AND WE ARE UNABLE TO SUPPLY ANY INFORMATION ON WHY OR HOW LONG YOUR PARCEL MAY BE DELAYED.

Shipping costs to the US
$20 CAD per order.
Orders shipped outside of Canada are not charged Canadian taxes.

IT IS THE CUSTOMER’S RESPONSIBILTY TO PAY FOR ANY DUTIES AND TAXES ONCE THE PARCEL REACHES THE US. ALL ORDERS ARE DECLARED AT THEIR FULL PURCHASE VALUE.

International orders

International orders are shipped via Canada Post Xpresspost service* with an estimated delivery of 7 to 14 business days depending on the destination country we are shipping to. INTERNATIONAL ORDERS CAN BE FURTHER DELAYED BY THE CUSTOMS OFFICE OF THE DESTINATION COUNTRY. THESE DELAYS ARE BEYOND OUR CONTROL. WE ARE UNABLE TO SUPPLY ANY INFORMATION WHY OR HOW LONG YOUR PARCEL MAY BE DELAYED.

We will only ship orders fully insured via the EMS service, as a result we may not be able to ship to your destination. .

International Shipping Costs
$55 CAD for the first item and $15 CAD for each additional item.
Orders shipped outside of Canada are not charged Canadian taxes.

IT IS THE CUSTOMER’S RESPONSIBILTY TO PAY FOR ANY DUTIES AND TAXES ONCE THE PARCEL REACHES THE DESTINATION COUNTRY. ALL ORDERS ARE DECLARED AT THEIR FULL PURCHASE VALUE.

Payment methods 

We accept Visa, Mastercard, American Express.


 

Find Us


103 Osborne St.
Winnipeg, Manitoba
R3L 1Y4
Phone: 204-452-3648

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